Read the passage carefully and choose the best answer to each question out of the four alternative.

Click on the options to check whether it is right or wrong.


     It is not good manners to stop a person on the street or in a shop, or in the performance of any duty and to talk to him for ten, fifteen or twenty minutes just to pass the time of day. We can tell that a person is in a hurry to get somewhere, or he is doing something, and we know enough not to interrupt him for any length of time. Yet some of us think nothing of calling someone on the telephone, interrupting him without a thought about what he may be doing, and chattering away, forgetting about time or anything else. Perhaps we don’t consider our telephone conversation an interruption because we don’t see what we have interrupted. Naturally we must observe the common courtesies over the telephone. But we must remember that one of the courtesies of telephoning is to be brief.

     Never ask anybody to guess who you are. The person you are telephoning may not be in a guessing mood. If you know him, you may want to ask after the state of his health and that of his family, but as soon as you possibly can, do get on with your business. He certainly wants to know why you are telephoning him. When you are finished with your business, you might take a moment to observe the natural courtesies of conversation, expressing your thanks before ending your call.

     From the way the telephone is used in your home, you would hardly suspect that this is an instrument on which very important business transactions are conducted. There are times when even you are called upon to be business like, brief, and effective on the telephone.


1. How can we make the best of a telephone?

  1. By being elaborate
  2. By being brief, effective and business like
  3. By observing the courtesies
  4. By being business like


2. We interrupt people on the telephone because

  1. we are thoughtless
  2. we don’t see what we have interrupted
  3. we forget about time
  4. we don’t consider our telephone called interruption


3. When we telephone we must

  1. be business like
  2. ask people to guess who you are
  3. chatter away
  4. not bother about the time we spend


4. Which of the following statements is true?

  1. We know enough not to interrupt someone
  2. We don’t know enough to interrupt someone
  3. We can interrupt anyone on the telephone
  4. We consider telephone conversation an interruption


5. It is not good manners to

  1. stop a person on the street
  2. stop a person in the shop
  3. stop a person on duty
  4. stop a person to pass the time of day


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